FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What kinds of products TXJ mainly deal?

We mainly produce dining table,dining chair and coffee table. These 3 items are exported a lot.
Meanwhile we also supply dining bench, TV-Stand, Computer desk.

What is your minimum quantity?

Starting from one container. And around 3 items can mix one container. MOQ for chair is 200pcs, table is 50pcs,coffee table is 100pcs.

What is your quality standard?

Our products can pass EN-12521,EN12520 tests. And for european market, we can supply EUTR.

What is your production progress?

We set different production workshop respectively for table&chair, such like MDF workshop, tempered glass process workshop, metal workshop.etc.

How does TXJ control the quality?

Our QC and QA department strictly control the quality from semi-finished to finished goods. They will inspect goods before loading.

What is your warranty policy?

Our products carry a one-year warranty covering manufacturing defects. The warranty applies only to a household use of our products. The warranty does not cover regular wear and tear, discoloration due to exposure to light, misuse, shrinkage or pilling of materials, or abusive wear.

What is your returns or exchange policy?

As our goods are usually at least one container to customer. Before loading our QC department will inspect goods to assure quality ok. If there is several items damaged once at destination port, our sales team will find a best solution to make up for you.

What is your delivery time?

Usually around 50 days to make bulk goods.

What is the payment options?

T/T or L/C is common.

Which port you delivery goods from?

We have north and south production base. Thus goods from north factory delivery from Tianjin port. And goods from south factory delivery from Shenzhen port.

Can you supply sample for free?

Sample is available and the charge is required according to TXJ company policy. While the charge will be returned to you after order confirmed.

How many days it will take to make sample?

Usually 15 days.

What is the cbm and package weight for each item?

We have the specification for each chair including weight, volume and quantity that 40HQ can hold. Please contact by email or phone .

Can I buy table or chair in several pieces?

We have MOQ for dining chair and small quantity cannot be produced . Please understand.

Are the chairs&tables pre-assembled?

Depends on your requirement.  Usually customer need it packed knocked down, some may need pre-assembled.  Knocked down package will save more space ,which is to say more can be put in 40HQ and it is more economic. And we have assembly instruction attached in the carton.

What is quality of the carton? Can that be much stronger?

We use 5-layer corrugated carton with normal quality standard. Also we can supply mail order package as per your requirement,which is more stronger.

Do you have a showroom?

We have showroom in Shengfang and Dongguan office where you can view our dining table,dining chair, coffee table.

How much for shipping cost?

It depends on where the destination port is, please contact us for detailed information.

What happens to my order if I have connection problems or technical difficulties?

In each carton,we will put the assembly instructions inside that will help you to assemble the product. While if you still have any questions, please email us . We will help you to solve.

Can I have a TXJ Furniture catalogue sent to me?

The best and most complete resource for all of the products is our website. We update new products on website anytime.

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